Castello City Hotel provides a range of services for its guests, which can be obtained through reception. Services include:
- Babysitting on appointment
- Car hire and limo service
- Computer station with internet in lobby area
- Courtesy room on check-out day
- Doctor on appointment
- Exchange
- Hairdresser on appointment
- Internet - free wi-fi access throughout the hotel
- Laundry and dry-cleaning service
- Luggage room
- Mail service
- Parking - free secure 24 hours private parking
- Photocopying
- Physiotherapist/masseur on appointment
- Room service
- Taxi service 24 hours
- Wake-up call service
Further services include:
- Conferences and conventions. Castello City Hotel has full facilities for meetings and conventions in its Plaza Conference Centre.
- Excursions and tours. We are working with partners to offer and Wellness and City Tour packages. Please ask at reception for the latest details.
- Pets. Small pets (up to 5 kg) are welcome in the hotel, provided their owners ensure that they do not inconvenience other guests. There is a veterinary clinic close to the hotel.
- Hospitals and clinics. The hotel is an ideal choice for those visiting Heraklion for medical treatment, being conveniently located for the University Hospital and close to most of the major clinics. Visitors with medical problems are encouraged to contact the hotel in advance to discuss their needs.
We accept the following credit cards: AMEX, Visa, Mastercard, Maestro.